See Sight Tours is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us in any way. Our practices are designed to comply with applicable privacy laws, including (where relevant) GDPR, CCPA/CPRA, TCPA, CASL, and COPPA.

The Scope of This Policy

This policy applies to all users of See Sight Tours, including guests, prospective guests, website visitors, and tour partners, as well as all related platforms and services we operate. This includes our website, booking tools, communication channels, and any other online or digital services we provide (collectively, the “See Sight Tours Platform”).

This policy covers only information that can identify you as an individual (“personal information”). It does not apply to aggregated, anonymized, or otherwise de-identified information that cannot reasonably be linked back to you.

The Information We Collect

We collect information about you in a few different ways: information you provide directly to us, and information that is collected automatically when you use the See Sight Tours Platform.

Personal Information

When you contact us through our website, by phone, email, or other communication channels, we may collect personal information that you voluntarily provide. This can include your full name, phone number, email address, mailing address, booking details, and any other information you choose to share with us in your message or inquiry.

Automatically Collected Information

When you visit our website, we may automatically collect certain details about your device and how you use the site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and the dates and times of your visits. This information helps us understand how visitors use the See Sight Tours Platform and allows us to improve its performance and security.

A. Information You Provide to Us

Account Registration (if applicable)

When you create an account with See Sight Tours or make a booking through our website, we collect the information you provide, such as your name, email address, phone number, and any necessary billing or payment details. In some cases, we may ask for additional information to verify your identity or support your booking, such as your postal address or other identifying information. Payment card details are processed by our third-party payment providers; we do not store full card numbers on our servers.

Tour Guide and Partner Information (if applicable)

If you apply to work with See Sight Tours as a tour guide, contractor, or local partner, we may collect the information you submit in your application. This can include your name, email address, phone number, date of birth, profile photo, physical address, professional qualifications, licenses or permits, vehicle details, and proof of insurance where required. We may also collect payment-related information such as bank account or routing numbers and tax or payout information so we can process payments to you. In some cases, we may request additional documentation or “selfie” imagery to confirm your identity or comply with legal, insurance, or safety obligations.

Ratings and Feedback

When you leave a rating, review, or other feedback about a tour, a guide, or your experience with See Sight Tours, we collect the information you provide. This may include written comments, star ratings, your name or display name, and any other details you voluntarily submit. We may display some of this information publicly on our website or marketing materials in line with our terms and applicable consent.

Communications with Us

Whenever you contact us—or we contact you—by email, phone, contact form, social media, or other channels, we collect the content of those communications along with your contact details.

B. Information We Collect When You Use the See Sight Tours Platform

Location Information

To provide accurate tour information and ensure a smooth experience, the See Sight Tours Platform may collect location data (IP-based or device-permitted). We do not track GPS-level data or run background tracking.

Usage Information

We collect information about how you interact with the See Sight Tours Platform, including pages viewed, time spent, clicks, scrolls, and search activity.

Device Information

We may collect device type, operating system, browser details, IP address, language preferences, advertising identifiers, and cookie IDs.

Communications Between Guests and See Sight Tours

We collect metadata and content of communications. We do not record phone calls without notice and do not monitor private conversations between guests and guides.

Cookies, Analytics, and Third-Party Technologies

See Sight Tours uses cookies, analytics tools (such as Google Analytics), and tracking pixels to understand user behavior and improve performance.

Inferences

We may infer preferences—like interest in historical tours—to personalize recommendations.

C. Information We Collect From Other Sources

This includes data from booking systems, payment processors, marketing tools, referral programs, public sources, and social media.

How We Use Your Information

See Sight Tours processes your information to:

  • Communicate with you
  • Manage bookings and payments
  • Enhance platform performance
  • Prevent fraud and ensure safety
  • Personalize recommendations
  • Meet legal obligations

How We Disclose Your Information

See Sight Tours does not sell or rent your personal information.

We may share information with:

  • Trusted service providers
  • Local tour guides (only what is needed to operate your tour)
  • Legal or regulatory bodies (when required)
  • Business successors in a merger or acquisition
  • Third parties when you explicitly consent

A. Sharing Between See Sight Tours and Its Service Partners

We may share necessary details (name, booking info, guest count, etc.) with guides or partners who operate your tour.

We do not share your phone number or email unless required for day-of coordination or you consent.

B. Disclosures to Service Providers and Other Parties

This includes payment processors, booking platforms, analytics providers, hosting services, and marketing tools.They are contractually obligated to protect your information.

C. Legal and Safety-Related Disclosures

We may disclose information when required by law or to protect safety

D. Business Transfers

If See Sight Tours is involved in a merger, acquisition, or restructuring, data may be transferred to the successor entity.

E. With Your Consent

We share your information when you instruct us to—for integrations, joint promotions, referrals, etc.

How We Store and Protect Your Information

We implement reasonable administrative, technical, and physical safeguards.No system is perfectly secure, but we notify affected users if a breach occurs.

Data Retention

We keep data only as long as needed for operations and legal requirements, generally up to five years after your last interaction.

Your Rights and Choices

Applies to all users:

  • Unsubscribe from marketing
  • Disable location sharing
  • Manage cookie preferences
  • Request access to your data
  • Request deletion of your data

Additional rights apply to residents of certain U.S. states and Canadian provinces.

Links to Third-Party Websites

See Sight Tours is not responsible for external website practices.

Changes to This Privacy Policy

We update the policy periodically and revise the “Last Updated” date.

Children’s Privacy

We do not knowingly collect personal information from children under 13.

Contact Us

See Sight Tours
310 Pine Ave

Niagara Falls, New York, USA
Toll-Free: 1-888-961-6584
Email: info@seesight-tours.com